Management of personal data

ResaPrivee.com attaches great importance to the confidentiality and security of your personal data.

The purpose of this privacy policy is to inform you in a clear, simple and transparent manner of the processing carried out on the personal data that you entrust to us, or that we may collect when you browse our website or mobile. ResaPrivee.com and/or our RP application (hereinafter the “Site”), their possible transfer to third parties, and the rights and options you have to control your personal information and protect your privacy.

I. What is personal data ?

Personal data is any information relating to a person likely to be identified directly or indirectly by reference to one or more elements specific to him such as his surname, first name, postal address or e-mail or by reference to a number. identification such as an order number or an IP address, etc.

II. For what ResaPrivee.com collect my personal data ?

ResaPrivee.com collects and processes your data in order to:

● allow you to create an account on our Site ;

● manage your access to your account on the Site ;

● send you an email invitation to our experiments;

● process and manage orders placed with RP or its partners as part of the use of our marketplace;

● ensure delivery of the products and services you order ;

● send you quotes as part of our travel and holiday sales ;

● ensure the security of online transactions, prevent fraud, payment incidents and manage collection, in particular through automated processing of your data.

● manage the member relationship in the context of requests for information or complaints that you may send to us via our website, our Member Relations Service or our pages on social networks ;

● manage and optimize your customer experience through better knowledge of our members ;

● perform statistical analyzes to develop management, measurement and reporting tools with a view to adapting and improving our sales and marketing activities ;

We may collect your personal data on the occasion of:

● the creation of your member account on our Site, either directly with you when you complete the account creation form on the Site, or, according to your choice, via the Facebook connect tool. This tool allows anyone with a Facebook account to use their identification data on this social network to create an account on another website.

When you click on the "Continue as..." button on the registration form, you give Facebook your consent to transfer the data necessary to create your account. For more information, you can consult the privacy policy of Facebook

● ordering on the Site ;

● payment for your order;

● your acceptance to receive certain commercial communications from us by email and/or by notification on your smartphone ;

● surveys or satisfaction surveys relating to your customer experience ;

● interaction with our company via its official page or via private message on social networks ;

● Your exchanges with our Member Relations Department via the Site, by telephone or by email ;

● your participation in a competition or other event organized by us ;

● your browsing on our Site through cookies or similar technologies (hereinafter “Cookies” as defined in the cookie policy below) or when you click on advertisements relating to our sales ;

III. What personal data may we collect ?

As part of our activities, we may collect certain data directly from you for the purposes detailed in point II of this policy.

The information we collect is:

● the personal data you provide when creating your member account such as your identity, your email address and your password, and your date of birth ;

● your contact details; including your addresses for invoicing and delivery of your orders;

● your personal preferences in relation to the products we market on our Site;

● information relating to your experiences,

● information relating to your means of payment when you place an order on our Site.

Please note that your bank details are not transmitted unencrypted on the servers of ResaPrivee.com. Payments are made via a secure payment platform, in order to guarantee the security of purchases made on ResaPrivee.com and fight against fraud. The details of your credit card communicated during your order never pass unencrypted on the network...

Who are the recipients of your personal data ?

Your personal data is processed by the staff of ResaPrivee.com .We ensure that only authorized persons within ResaPrivee.com can access your personal data when necessary for the purposes of managing our commercial relationship or our legal obligations.

We may also communicate your personal data to:

● other subsidiaries of Tunisie Compagnie

● business partners of ResaPrivee.com, in particular tour operators and tour operators, acting as data controller, for the purpose of responding to your request for quotes and/or travel reservations, stays or our partners allowing you to pay for an order in installments ;

● subcontractors such as:

oh our hosting and site maintenance providers;

oh our payment service providers ;

oh our fraud prevention and fight service providers ;

oh our logistics providers ;

oh our marketing solutions providers ;

oh our commercial prospecting and communication management service providers via social networks ;

oh our customer service providers ;

oh our contest organization service providers ;

IV. Transfers of data abroad

Some recipients of your personal data may be located outside your country of residence.

V. Use of Cookies

When consulting the RP site and/or its applications (hereinafter the “Site”), cookies are placed by ResaPrivee.com and/or third parties on your computer, mobile or tablet (hereinafter the “Terminal”).

A Cookie is a small alphanumeric file placed on your terminal (computer, smartphone, tablet, etc.), via your browser or our applications when consulting our Site.

These Cookies allow you to see promotional offers and advertisements relevant to you displayed in advertising slots reserved for advertising on third-party sites.

To this end, Cookie technology makes it possible to display, in real time, the content most suited to your areas of interest deduced from your browsing on the Site or on other sites.